General questions
We support all Ioline products that are currently manufactured. We can also support older products for many years after they are no longer made or have been
superseded. However, there is a limit to the amount of time involved and our ability to supply certain spares for repair. For example if you have a plotter from the early 80's we cannot always supply replacement parts to fix that specific unit. If the products are reasonably old then often we can still help to get it
operational satisfactorily once more. All current products are supported fully.
Ioline Corp. is based at: Ioline Corporation, 14140 NE
200th Street, Woodinville, WA 98072 U.S.A. Tel:
1.425.398.8282 or Fax: 1.425.398.8383 or visit
www.ioline.com This website (
www.iolineeurope.com and
www.ioline.co.uk ) is specifically for customers in the UK and Europe only. Contact Ioline Corporation of you are based outside this territory.
There are very many applications available in the world that support Ioline products ranging from old operating systems, old versions of software and many other issues. While we can offer you advice on the Ioline product please understand that support of software systems you may have bought is usually via the selling and/or the developer. Where there are communications issues we can support the Ioline products to ensure the communications interfaces are working properly, but we don't automatically add extended support to third party
applications. Where we do support third party applications (that MUST be current versions) we reserve the right to charge for that service if necessary.
All shipping charges are payable by the customer both to us and from us here in the UK.
Here in the UK and Europe (where we have supplied the product originally) we offer a
one year warranty since 2012. This covers manufacturing defects and is active from the date of purchase of the product from Ioline UK & Europe. If products are purchased from any other source then we reserve the right to either refer you back to the original seller or to charge for any warranty support.
We do from time to time offer remote support to customers within the UK & Europe where we can achieve that through the internet. If the computer that the Ioline works from is not connected to the internet then we cannot offer this
support. However, if you connect the system to the internet we can help you with your problem.
There may or may not be any charge for this service but depending on the problem we do reserve the right to charge for labour involved if the issue is not a specific Ioline
problem. If the Ioline system has been purchased from anywhere else than the UK and European office then this service will always carry a cost.
